Help Desk Support

 
Location: Oak Ridge, Tennessee
Posted On: 7/13/2017
Job Code: NSAIJP00004482
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Job Description
 
• This position involves responding to problems as reported by the customer, learning the established procedures for support, recording incidents on a proprietary incident tracking system
• Response to these problems includes isolating and troubleshooting the incident cause, resolution or escalation, notification of appropriate System and Network Administrators, and tracking the repair progress
• The analyst will work relatively independently with users to provide customized solutions utilizing company standard software products and services

Education and Experience Requirements:
• A high school degree or equivalent and two or more years of technical training or related experience is required.

Required Skills:
• The candidate must be able to work under general supervision, applying best practices and established procedures. Although working with a team, the candidate will be the subject matter expert for Federal Retirement
• Thrift Investment Board support and must be able to diagnose, troubleshoot and document new issues.
• Agent will be expected to communicate effectively via email.
• Experience with incident tracking, best help desk practices, MS Office Products, and basic NOC and SOC understanding.
Category:IT  code:new
 
 
Job Requirements
 
 
Required Skills:
• The candidate must be able to work under general supervision, applying best practices and established procedures. Although working with a team, the candidate will be the subject matter expert for Federal Retirement
• Thrift Investment Board support and must be able to diagnose, troubleshoot and document new issues.
• Agent will be expected to communicate effectively via email.
• Experience with incident tracking, best help desk practices, MS Office Products, and basic NOC and SOC understanding.
 

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Contact Details
 
Recruiter
Gunjan Laddha
 
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