Help Desk Support

Location: Atherton, California
Posted On: 7/11/2017
Job Code: RKLN_CA01
Job Description
Title/Job ID: Technical Customer Support
Location: Rocklin, CA 95765
Duration: 6 Months (possible extension)
• Provide first level support for all end-users.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Category:IT  code:new
Job Requirements
Skill Set
• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• Excellent customer service, verbal and written communication skills are a must.
• The ability to multi-task, prioritize and work under pressure are required.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience is required.

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Contact Details
Abhijit Junnarkar