Customer Service & Support I

Location: Krakow, Krakow
Posted On: 7/27/2017
Job Code: Customer Service & S
Job Description
Provide technical support to our customer base to resolve moderate to highly complex issues, this during European office hours and sporadic weekend shifts
• Drive development and implementation of smart automation software tools
• Collaborate with several teams (e.g. engineering/sales) to achieve our common goal of solving our customer problems and enhancing our products
• Share your knowledge with other people in writing technical documents and enlarge the knowledge database
• Strive to technical excellence and expertise and act as technical expert in your domain

Minimum qualifications:

• Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering)
• Minimum 2 years of related experience involving customer exposure element, preferrably in Security Technologies (Content Security, Firewall, VPN, IDS, AAA)
• Passion for customer satisfaction
• Good technical foundation in networking is required
• Ability to communicate in English effectively both verbally and in writing; other languages are a plus
• Passion and demonstrated ability to learn and work in a multicultural team environment
• Ability to drive to achieve goals with limited supervision
• Analytical skills
Category:Non-IT  code:new
Job Requirements
Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, network management, email security
• Routing/Switching Protocols: CCNA equivalent knowledge/certification or higher in IP networking (understanding of standard protocols such as SMTP, HTTP, FTP, DNS, SSH)
• Strong Linux/Unix skills are a plus (RedHat, FreeBSD)
• Programming skills (Python, C, C++, Shell Scripting)

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Contact Details
Mohita Malapaka