Customer Service

Location: Deer Park, Texas
Posted On: 7/10/2017
Job Code: 2426_CSR_TX
Job Description
Job Description:
Job Title : Customer Service Representative III / Customer Care Specialist
Location : Deer Park TX, 77536
Duration : 12 Months (High Possibility of Extension)

Role Summary:
• The Customer Care Specialist will be a critical member of the Customer Care team, having direct and immediate effects on financial performance, growth & customer loyalty.
• The successful candidate will be responsible for flow quotation, order booking, order managements and customer communications.

Essential Responsibilities:
• Respond to request for price list and lead time quote and actively follow through to conclusion
• Own order management throughout all phases of order execution for orders assigned. This includes proactively taking actions to minimize blocked orders and turnaround time by attending team meetings, identifying potential issues to the appropriate function for action, and escalating issues that cannot be resolved at the lowest level.
• Act as the single point of contact for all customers inquiring to flow orders including but not limited to price, availability, lead times, order status, material returns and replacement, expediting.
• Provide support to sales teams and/or channel partners to deliver all orders to the site in order to drive sales growth.
• Initiate and maintain new customer creation and/or changes to Customer Master Data
• Review field issues and conduct research to determine issue and who the appropriate team members are to help solve the problem and bring resolution to the customer.
Category:Non-IT  code:new
Job Requirements
Qualifications/ Requirements:
• Associate’s Degree from an accredited university or college (or High School Diploma / GED with a minimum 4 years of experience in a sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls product planning and/or customer service capacity)

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Contact Details
Anand Singh
E-mail Address