Voice Engineer

Location: Elk Grove Village, Illinois
Posted On: 7/6/2017
Job Code: 4978-Voice Engineer
Job Description
• Couple of environments for Contact Centers.
• 1 for External Customers, Travelers
• Another for Supporting the Employees, Field Personnel.
• 1 Contact Center is based on Genesys, Another is based on UCCE Platform.
• Both are going thru migrations.
• Genesys Contact center is migrated from 7.5 to 8.5
Category:IT  code:new
Job Requirements
• Nice to Have some NICE Recording experience
• Genesys and UCCE/UCCM hands-on experience
• Good Communication skills

Job Responsibilities:
• Designs, reviews, analyzes, and maintains an organization's voice communications system.
• Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting.
• Ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems.
• May research and recommend vendors.

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Contact Details
Parthik Prajapati