Engineer-Customer Support I

Location: Krakow, Krakow
Posted On: 8/3/2017
Job Code: Engineer-Customer Su
Job Description
• Proven leadership skills with the ability to engage and coordinate with other technical resources seamlessly during the trouble shooting process.
• Focus on network-level or application support versus device-level support.
• Resolution ownership, regardless of technology involved.
• Strong commercial awareness, fully appreciate the impact that network outages can have on a customers’ core business.
• Ability to adjust communication style when interfacing with executives and engineers.
• Strong technical presentation skills.
• Leverages and contributes to Virtual Teams.
• Good understanding of business process and requirements in a support environment.
• Excellent written and verbal communication skills.
• Ability to work successfully as a team member in a cross-functional matrix environment.
• Be comfortable presenting to groups of engineers on training and provide knowledge transfer.
• Results driven and focus on the customer.
Category:Non-IT  code:new
Job Requirements
Architecture & Technology Knowledge

Good understanding of how the following components function, their role, the call flow and interaction between the components, with a good level of troubleshooting:

• Unified Communications Manager (CUCM)
• Unity Connection (CUC)
• Unified IM & Presence (CUIM&P)
• Unified Computing System (UCS)
• Unified Communications Domain Manager (CUCDM)

Experience with the following (or 3rd party equivalents) is desirable:

• VMWare ESXi and vCenter
• Unified Border Element (SP Edition) (CUBE-SP)
• Adaptive Security Appliance (ASA)
• Nexus Products, including 5000, 7000, 1000V series
• Alternatives include any cloud/SaaS/Service Provider application account provisioning application, such as Vision OSS (VOSS), Ensim Unify, MS Provisioning System (MPS), etc.
• Prime Collaboration Assurance
• Alternatives include any cloud/SaaS/Service Provider application for shared tenancy metering and monitoring.
• MS Integrations
Unified Computing System (UCS), troubleshooting, CCNP, CCIP, CCIE

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Contact Details
Abhishek Joshi