Technical Customer Support

Location: Lincolnshire, Illinois
Posted On: 6/16/2017
Job Code: 5376_Technical Custo
Job Description
• Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills.
• Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed.
• Develops an understanding of multiple applications and platforms.
• Help Desk position assisting customers with the installation, setup and configuration of software for specialized printers (not your standard office printer, these products print Barcodes, RFID Badges, etc.)
• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers.
• Fully documents customer interactions in real-time.
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
• Identifies and escalates complex problems under direct supervision.
• Works on a limited variety of problems of limited scope using defined procedures and practices.
• Collaborates with fellow technicians and supervisor to solve problems.
• Familiarizes self with new technologies, products and platforms.

• Bachelor's degree or Associate Degree (Technical Degree).
• Technical Certifications preferred.
• Basic computer literacy with a working knowledge of the MS Office Package.
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates strong customer service and communication skills.
Category:Non-IT  code:new
Job Requirements
• English/Spanish bilingual is a must.
• Technical / Customer Support
• MS Office

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Contact Details
Nikhil More
E-mail Address