Technical Customer Support

 
Location: Lincolnshire, Illinois
Posted On: 6/15/2017
Job Code: 4831_HelpDesk
Print
Category:Non-IT code:new
 
Job Description
 
• Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills.
• Troubleshoots problems with appropriate applications, products and vendors.
• Identifies and documents customer issues, and escalates as directed.
• Develops an understanding of multiple applications and platforms.
• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.

To apply for this position please send your resume to Anshika Jadon (Technical Recruiter) at anshika.jadon@collabera.com or you can call at 973-288-7931.


Job related keywords:
IT Help Desk Jobs, Technical Customer Support Jobs, Help Desk jobs, Help Desk Specialist Jobs, Help Desk Support Jobs, Help Desk Analyst Jobs, Help Desk Specialist Jobs, Help Desk Technician Jobs
Category:Non-IT  code:new
 
 
Job Requirements
 
 
• Technical Certifications preferred.
• Basic computer literacy with a working knowledge of the MS Office Package.
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
• English/Spanish bilingual is a must.
 

Not Ready to Apply?
Contact Details
 
Recruiter
Anshika Jadon
 
Phone
 
E-mail Address
 
LinkedIn