Operations Support

Location: Austin, Texas
Posted On: 6/15/2017
Job Code: 4599 BSA
Job Description
Position Details:
Client Social Media
Work Location Austin, TX
Job Title Community Operations Contractor
Duration 06 Months (Possibility of Extension | Conversion)

Job Description:
• Community Operations, as a whole, focuses on supporting our users through direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them.
• Those who join our teams are very passionate about solving people’s issues. This specific contractor role targets supporting direct interactions through multiple verticals and across a wide range of community issues.
• The ideal candidate will ensure that our customers have a positive user experience while at the same time enforcing our terms of use.

• Enforce our Terms of Use and identify relevant trends
• Investigate and provide support to users who are unable to access their accounts
• Inform and provide insights regarding existing policies within Community Operations Develop and maintain a deep understanding of Community policies by maintaining a high level of accuracy
• Identify and escalate any relevant trends and/or errors across all workflows
• Provide empathetic and thoughtful customer support when responding to user inquiries
• Raise visibility and tackle inefficiencies in workflow processes

• Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment
• Ability to stay motivated while performing repetitive work
• Ability to learn workflows and policies quickly and apply this learning to workflows
• Avoid user with a passion for the product and ensuring a good user experience
• Strong attention to detail with the ability to rapidly assess, analyse, and resolve complicated issues with varying degrees of ambiguity
• Excellent written communication skills
• Strong understanding of various software programs, MS Office, Outlook, etc.
• Must be willing to work weekends
Category:Non-IT  code:new
Job Requirements
Direct3D,MS Access,MS Office

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Contact Details
Ruchi Bhamra
E-mail Address