Help Desk

Location: Plano, Texas
Posted On: 6/14/2017
Job Code: HelpDesk_Plano
Job Description
Position Details:

Industry: Financial/ Banking
Location: Plano, TX
Job Title: Help Desk Support
Duration: 12 months (Potential Contract To Hire)

Manager’s Comment: You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas.

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required
Category:IT  code:new
Job Requirements
Must have soft skills:
Punctuality - shift adherence is required
Critical thinking skills - problem solving
People skills - the ability to communicate effectively with people in a frustrated state
Communication - talk through issues with people over a phone or chat line

Basic Qualifications:
• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of help desk support experience
• Fluent in English

Not Ready to Apply?
Contact Details
Anshika Shrivastav