Audio and Video Equipment Technicians

Location: San Francisco, California
Posted On: 6/13/2017
Job Code: 4599 BSA
Job Description
Position Details:

Industry: Financial/ Banking
Job Title: Audio and Video Equipment Technicians
Duration: 12 months (Possible extension)
Location: San Francisco, CA

Job Description:

The Senior Associate support technician role supports Video Conference and Unified Communication day to day root cause analysis and resolution. This role requires understanding of standard IT functionalities as well as the ability to execute technical resolution

Roles and Responsibilities:

• Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
• Facilitate training to broaden user knowledge in using Video Conference rooms and Unified Communication tools such as Skype for Business
• Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and deskside PC
• Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
• Ability to identify root cause incidents and capture key details to expedite resolution with vendors and status the team in a timely manner
• Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
• Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution
Experience with Skype for Business, Crestron RL2, Crestron Fusion, Polycom Group Series, Polycom Sound Structures, Crestron Touch Panel, Desktop Support and Windows and MAC Operating System administration

Basic Qualifications:
• Associates Degree or military experience
• 2 years of experience in Application Technical Support
• 2 years of experience in Network Support
• 2 years of experience in Field Computer Technician
• 2 years of experience in A/V support
Category:IT  code:new
Job Requirements
Audio ,Video, Application , Support, Network, Field

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Contact Details
Ruchi Bhamra
E-mail Address