Customer Service/Relations Data Specialist

Location: Mason, Ohio
Posted On: 6/13/2017
Job Code: HUPCSR-Mason
Job Description
Contract Opportunity-Customer Service

• Provides exceptional service and support to all Providers/Locations through execution of provider/location database requests within established performance metrics.
• Receives, researches, and processes provider/location requests related to additions, changes and terminations and ensures all requests are logged in appropriate database for performance measurement. Changes could consist of: address changes, payment changes, doctor transfers, plan participation changes, business ownership
• Evaluates, researches, and resolves complex provider data maintenance requests and issues. Understands the systems, business process and provider impact of alternative set-ups.
• Assist management with database / data integrity issue research and recommends resolutions. Identifies trends related to data structure/set up and reports trends with proposed solutions to management.
• Identifies opportunities to improve processes to ensure efficient turnaround of issues and meets and exceed established deadlines and performance standards.
• Responds to telephone calls, emails, and written requests from providers/locations as well as internal Client’s departments related to provider/location set up in system.
• Ensure efficient, accurate and timely responses to provider requests related to participation in the Client’s panel.
• Distribute provider/location contracts and follow up to ensure all appropriate contracts are executed prior to provider/location participation on a panel.
• Assists in ensuring all appropriate documentation is maintained in document management application.
• Meet Performance and Quality metrics.
• Implement / participate in other Provider Relations team projects as requested
Category:IT  code:new
Job Requirements
• High School Diploma required, Associate or Bachelor Degree preferred
• 1-2 years of experience in customer service and/or data analysis experience.
• Proficient with Word and Excel.

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Contact Details
Aleli Balais
E-mail Address