Associate II Help Desk / Senior Associate II Help

Location: Webster, NY, New York
Posted On: 6/12/2017
Job Code: Associate II Help De
Job Description
Associate II Help Desk / Senior Associate II Help Desk / Help Desk Support / Senior Help Desk Support / IT Help Desk / Senior IT Help Desk

Position Details:
Title : Associate II Help Desk
Location : Webster, NY – 14580
Duration : 06 Months (Possible Extension)

Job Description:
• Remotely resolve and/or reassign the resolution of hardware, software and application issues (workstations, notebooks, cell phones, pagers, applications, and client specific systems
• Resolve advanced level hardware and software problems that cannot be resolved by Associate I helpdesk employees
• Use and share technical best practices with the customer and other team members to maximize customer value, productivity, and expense objectives
• Provide service level agreement support to Associate I employees to ensure the team attains the contractual service levels know all SLA matrices and participate in escalation processes designed to mitigate potential attainment failures

Job Responsibilities:
• First line support for end-users
• Update release notes, FAQs, Help pages
• Support Super users in uploading their own content
• Create new categories, pages and undertake other CMS related tasks
• Undertake content uploading, included replacing files, archiving assets, moving and adding to multiple locations
• Identify and report bug fixes and enhancement requests
• Test bug fixes & enhancements
• Run housekeeping routines on content
• Contribute to Super user community
Category:IT  code:new
Job Requirements
• Able to demonstrate high level of technology proficiency in all areas required by the account assignment (Network, PC, Wi-Fi, hardware/software)
• Able to demonstrate exemplary interpersonal and customer service skills

• 5 – 15 years in a technical customer environment

• Required: High School Diploma or equivalent
• Holds or is expected to complete in 6 months at least 1 advanced technical certification (MCSE, CCNP, MS or Oracle DBA, etc.)

Should you have any questions, feel free to call Rohit Singh on 973-774-7809 or please send me your updated resume at I look forward to working with you.

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Rohit Singh
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