Desktop Support Engineer

Location: New york City, New York
Posted On: 6/9/2017
Job Code: BRD-DS-NYY-5472
Job Description
Deskside and project support including HW/SW.
Category:Non-IT  code:new
Job Requirements
• Admin duties: Entering/updating calls, calling clients, etc..
• Resolve issues over the phone (no need to travel to EU desk)
• Relies on extensive experience and judgment to plan and accomplish goals, as well as part of a team
• Experienced with completing tasks and meeting deadlines in a fast-paced, high stress environment.
• Working knowledge of MS Windows 7 environment.
• Working knowledge in MS Windows 10 environment.
• Working knowledge in OS X based environment.
• Excellent customer service skills including ability to provide information at all levels
• Wide range of working knowledge to troubleshoot hardware/software
• Working experience following and creating documented processes and procedures (proofing and updating)
• HW Break/Fix -based HW
• HW Break/Fix Mac
• Working knowledge of MS Office 2013 (strong Outlook and Excel a plus)
• Working knowledge of MS Office 365 (strong Outlook and Excel a plus)
• Knowledge of request/problem documenting and tracking skills.
• Experience with VMWare products
• Working Knowledge with Citrix products.
• Knowledge working with Audio visual
• Knowledge of financial applications a plus
• Working Experience with Printer configuration service and support
• Working knowledge of networking principles, practice and technologies.
• Working Knowledge of remote control tools.
• Working knowledge of Active Directory.
• Working knowledge of project management
• Executive support experience
• Experience in trading support
• Working experience with software distribution systems a plus (SCCM, AppV)
• Working experience with BES, and EAS.
• Mobile Device Support (iOS iPhone, iPad; Android;)
• Mobile Device Management
• Knowledge of device/data encryption

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Contact Details
Mubassir Rangwala