ITIL Manager/Incident Manager

Location: Plano, Texas
Posted On: 6/9/2017
Job Code: 2449_Incident
Job Description
• Position requires 10+ years of IT and business industry work experience, with at least 5+ years working within an IT Service Management organization in a ITSM process leadership role.
• ITSM Expert responsible for managing the IT processes in accordance to client Service Management Model based on ITIL best practices.
• He or she should be practitioner in the area, focused on core IT Service Management functions, including but not limited to areas such as Problem Management, Incident Management, Change Management, Configuration Management, Service Catalog, and Service Level Management.
• Drives process evolution to develop and implement a continual service improvement cycle across all operational processes. Re-engineer work flows for ITIL & Client Needs creating efficiencies and delivery standards for all IT Service Management stakeholders.
• Significant Experience with ITSM Service Catalog, Asset and “Config” Management fundamentals and tracking.
Ensures adherence by all Lines of Business to the IT Service Management enterprise policies, standards, processes, procedures and guidelines for all ITIL processes.
Responsible for identification of integration points with other processes. Ensures all integrated processes are fully documented and understood.

To apply for this job, please send me your resume at and can call me at 973-841-2449

Job Related Keywords: “ITSM Manager” or “ITIL Manager” or “Incident Manager” or “Change Manager” or “Application Manager” or “ITIL Change Manager” or “Process Improvement Manager” or “ITIL Certified Manager”
Category:IT  code:new
Job Requirements
Change Management, ITIL, Incident Management

Not Ready to Apply?
Contact Details
Vipul Sannad
E-mail Address