Office DocuCare Level 2

Location: Geneva, New York
Posted On: 6/8/2017
Job Code: 4975_GENY
Job Description
Position Details:

Work Location: Geneva, NY 14456
Job Title: Office DocuCare Level 2
Duration: 12+ Months (High Possibility of Extension)

Note: The position may require driving as per job as and when required (Mileage rein versed)

Job Description:
Main Responsibilities:
• Client Relationship Management Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment Services Delivery
• Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications Break-fix activities account for 70% of role responsibilities
• Provide IP address support Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support Contact service as required Utilize web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in designated systems Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise in device management as required
• Perform remote device monitoring and remote solve
• Identify and promote Office Solutions Pro-actively manage consumables and supplies using the DOS calculator. Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4
Category:Non-IT  code:new
Job Requirements
Education Requirements:
• Min/Preferred, Education Level Minimum: High School diploma or equivalent

Operational technical skills:
• Lift and move up to 50 pounds Read, write and follow basic English instructions
• Customer service and communication skills Ability to manage multiple tasks Perform duties with minimal supervision Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues

If you are interested please send me the most updated copy of your resume on

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Contact Details
Neha N Singh
E-mail Address