Human Resource Associate (Employee Relations)

 
Location: Mason, Ohio
Posted On: 5/12/2017
Job Code: 6895437
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Category:IT code:new
 
Job Description
 
GENERAL FUNCTION

Partner with and serve as a resource to management to promote positive associate relations that support Client's HR strategy, including but not limited to: interpretation of company policies, address associate performance issues, identify resources to support managements’ HR needs, counsel management regarding their responsibilities, support compliance efforts and coach on changes in relevant laws/regulations.


MAJOR DUTIES AND RESPONSIBILITIES

Provide exceptional customer service to managers and associates via telephone and e-mail communication. This includes responding to caller inquiries quickly, completely, and professionally. Educate/ managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.

Assist managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Ability to understand and apply Company policy/procedure and applicable law, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company’s HR strategy.

Accountable for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conduct investigations in partnership with HR Business Partners and Associate Relations Center of Excellence.

Coach and consult with store managers in writing and delivering feedback in a manner that will motivate associates to improve while also providing solid documentation for terminations if needed. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverage exceptional active listening skills to issue spot and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively, remaining unbiased.

Educate managers on proper training for associates, including required training for HR compliance.

Effectively identifies when issue needs to be escalated to include additional management and cross functional partners.

Partner closely with Asset Protection to gain knowledge of store compliance and support corrective actions and terminations.
Category:IT  code:new
 
 
Job Requirements
 
 
BASIC QUALIFICATIONS:

Bachelor’s degree or equivalent experience
2 years of Employee Relations experience or related HR / Management experience
Excellent collaboration, customer service, communications and interpersonal skills
Excellent written, verbal, active listening and comprehension skills
Demonstrates customer sensitivity; including development of consultative approach to resolve issues
Ability to remain calm and demonstrate flexibility in high pressure situations
Strong consultative and analytic skills and ability to exercise independent judgment based on core policies and practices of the Company
Ability to conduct investigations in a neutral manner
Ability to maintain confidentiality
Strong critical thinking skills
Strong organizational skills
Strong attention to detail
Knowledge of Federal and State Employment Law
Computer skills - Excel and Word are required
 

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Contact Details
 
Recruiter
Aleli Balais
 
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