Printer Technician / Office Equipment Clerk

Location: Brentwood, Tennessee
Posted On: 5/11/2017
Job Code: 2589_PT_TN
Job Description
• Client Relationship Management
• Serve as the primary customer contact for equipment support and service
• Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery
• Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
• Break-fix activities account for 70% of role responsibilities
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Remote Service call onsite support
• Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)
• Monitor/apply current software updates/patches
• On site contact for remote solve resolutions requiring technical expertise
Category:IT  code:new
Job Requirements
Education Requirements:
• Min/Preferred, Education Level
• Minimum: High School diploma or equivalent

Skills, Knowledge and Abilities:
• Operational technical skills:
• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills

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Contact Details
Sheetal Bpatel