Customer Service Representative

Location: Springfield, Massachusetts
Posted On: 5/10/2017
Job Code: 2611_CSRMA
Job Description
Job Responsibilities
•Draw on excellent communication skills and demonstrating the ability to anticipate the needs of the callers, build rapport with each customer, asking probing questions and understanding how to create a best-in-class client experience and resolving customer requests on the first contact.
•Multitasking to meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time.
•Additionally, becoming an internal stakeholder in the future of organization through making suggestions and participating in the process to continually improve the way we provide customer service.
•Having the ability to efficiently navigate through systems / websites to maximize time to respond and resolve the service requests of policy owners, general agents, producers, and field personnel maintaining ownership and accountability until completed, or within established turnaround times.
•3+ years of customer service experience
•Ability to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and Windows
Category:Non-IT  code:new
Job Requirements
•Proficiency with MS Office Suite

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Contact Details
Arjun Shrivastava