Service Desk Analyst

Location: Glenview, IL, Illinois
Posted On: 5/5/2017
Job Code: 6397_SDAFT_Glenview,
Job Description
One of our direct client, currently has an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL. The successful candidate will be highly motivated with a solid technical support background, great communication and customer service skills, quick learner, and ability to multi-task and solve computing or communication issues. They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN (desktop support), and application support for all business users. Individual will be responsible for logging all Service Desk incidents, problems and requests using a common ITSM tracking tool.
Category:IT  code:new
Job Requirements
•Troubleshoots and resolves incidents and/or escalates to Level 2 support and Subject Matter Experts.
•Fields tickets that come via phone or emails
•Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests related to hardware, software, mobile devices, network/mainframe connectivity and application support to employees
•Facilitates closure of tickets/service request while meeting or exceeding defined service level expectations.
•Follows-through with users incident tickets from assignment to resolution

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Contact Details
Swapnil Kale
E-mail Address