Customer Experience (CX) Research Analyst

 
Location: Waltham, Massachusetts
Posted On: 5/5/2017
Job Code: 38_5678_CX_MA
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Job Description
 
Job Title: Customer Experience (CX) Research Analyst

Location: Waltham – MA 02451

Duration: 3+ months with possibility of Extension

Job Description:
• The CX Research Analyst works closely with the CX trial manager to design customer trial research and interpret the results to ensure products are ready for release to the market.
• 5+ years of experience in Customer/User Experience research
• Usability testing experience a must
• Gathering and analyzing user feedback experience required
• Prepare user research approach for customer trials
• Create research tools, for example, surveys and test scripts necessary to conduct research
• Conduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations etc.
• Compile and document findings of the research and identify patterns and trends
• Present research findings in a clear, concise and compelling manner
• Self-manage own tasks and schedules
• Logistics coordination for customer trials research.

Note: If this position sounds interesting, please click “APPLY” to submit your resume for consideration. To discuss further on this position you may please call me on 973-939-0178 or send me an email with your updated resume on Shruti.Singh@collabera.com
Category:IT  code:new
 
 
Job Requirements
 
 
Logistics, Focus, Research
 

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Recruiter
Shruti Singh
 
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