Marketing Manager

Location: Vancouver, British Columbia
Posted On: 5/5/2017
Job Code: CSA_6966_ON
Job Description
Digital Customer Success Manager PURPOSE AND OBJECTIVES Digital transformation is fundamentally changing every industry. While this transformation is now pervasive for consumers — from songs and books all the way up to online purchases of cars — everyone in the business world wants that same simplicity of digital consumption as well. To stay ahead of this disruption, created a digital business unit that will allow anyone to buy and 3rd-party offerings with minimal human interaction. As a Customer Success Manager, you’ll be responsible for maximizing the value customers generate from our solutions and in turn maximize the value Digital can derive from our customers for sustainable bookings and growth. Your role would begin after a customer has placed their first order of a solution on Store. You would own the end-to-end customer relationships – enable customers on purchased solutions, drive solution adoption, convert trial customers to paid, improve customer retention and create a culture of customer success at Digital Commerce. All members of Digital Commerce build a culture of curiosity and persistence, are hands-on and hold themselves accountable to the team. We think exponentially with a mindset of abundance and are inclusive of other peoples’ opinions. EXPECTATIONS AND TASKS • Ensure adoption of our products through product enablement, demos, technical enablement and on-going support, leading to customers getting maximum value, as quickly as possible. This leads to conversion from no-cost to paid, and renewal and upgrades of existing customers. • Become an expert of Digital Commerce Products, including development implementation of relevant use cases to connect with customers’ business goals and requirements. • Collaborate closely with customers to ensure Digital Commerce offerings are adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for Digital Commerce. • Maintaining visibility into product performance and customer feedback to communicate with Customer Success and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn. • Measure and work to increase customer satisfactions ratings. • Act as a customer advocate and primary escalation point for your customers within the organization. • Facilitate regular Account Reviews with customers to confirm their goals are being met • Identify areas for customer growth: expand user base within the product, or cross-sell other Digital Commerce products. • Turn customers into Digital Commerce evangelists and references. Harness them to create positive customer reviews • Advocate customers’ product-feature priorities internally within Digital, and align with product team to drive product roadmap. • Partner with Go-To-Market team to share customer references which help develop marketing collateral. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES • Bachelor’s degree with 3.0 GPA or higher • High aptitude for quickly learning about digital software products and translating that knowledge into customer business value propositions • Experience working closely with demand generation, marketing operations, sales operations and analytics teams to increase customer satisfaction and sales • You have led projects from conception to closure, and have experience leveraging internal resources to get things done. • Familiarity with the marketing technology stack: Marketing Automation, CRM, digital marketing technologies, data providers, digital media. • Strong analytical and communications skills • Ability to move independently and be a self-starter with proactive approach to tasks • Flexible mentality and strong ability to find workarounds and think out of the box • Ability to juggle multiple projects, prioritize, and scale WORK EXPERIENCE • 3-5 years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to help customers succeed SAP'S DIVERSITY COMMITMENT To harness the power of innovation, invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. LOCATION Canada: Vancouver WORK AREA Digital EXPECTED TRAVEL 0% - 10% EMPLOYMENT TYPE External Contractor
Category:IT  code:new
Job Requirements
Account Management,Automation,CRM,Management,SAP

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Contact Details
Sushil Yadav
E-mail Address