Command Center Technician

Location: Nashville, Tennessee
Posted On: 5/5/2017
Job Code: 3454_CCT_TN
Job Description
• Ensures all monitoring tools are functioning properly
• Monitors all production environments on an hourly/daily basis for production related outages/errors via provided monitoring tools
• Identify monitoring deficiencies
• Troubleshoot systems/applications using basic network troubleshooting commands such as PING, TRACEROUTE, TELNET, and NSLOOKUP
• Effectively provide/communicate troubleshooting results to other Support Teams who have been engaged
• Request payers/processors and vendors to escalate issue per standard operating procedures
• Escalate outages, internal issues, and critical application to sensitive customer per department standard operating procedures
• Ensure incident tickets are updated timely, documented properly, and communicated to the interested parties and management
• Effectively relay alerts and troubleshooting performed to Support Teams when they are engaged
• Complete turnover documentation for oncoming shift to communicate current or significant issues incurred during the previous shift
• Follow standard security procedures for reporting security issues, monitoring cameras, media security, and ensuring log entries for all personnel
• Oversee release/change management activities and document all exceptions to change process

Education and Experience:
• High school diploma or equivalent
• Associate’s degree (preferred)
• One+ years of IT experience in a customer service or IT service desk role – must have solid understanding of basic troubleshooting
• Exposure to Unix and Windows, helpful
• Computer software and hardware troubleshooting knowledge and experience
• Technical software and hardware certifications preferred
• ITIL v3 Foundation Certification preferred

Required Knowledge and Skill:
• Advancing technology interest, knowledge and above average skills
• Computer skills, including working knowledge of all MS Office Suite products
• Professional telephone and customer service skills
• Excellent troubleshooting skills
• Ability to learn new technology and applications
• Solid written and oral communication skills
Category:Non-IT  code:new
Job Requirements
ITIL,Management,MS Office,UNIX,Windows 2003,Windows 98

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Contact Details
Gomit Bisht
E-mail Address