Windows System Engineer

Location: North Hollywood, California
Posted On: 5/4/2017
Job Code: 2949_WE_CA
Job Description
This involves resolving day-to-day Incidents, developing and maintaining documentation, liaising with end users and taking proactive measures to understand and provide solutions for best practices in building and configuring packages for SCCM 2012. Manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines.
This is a challenging role that requires a quick learner, able to apply excellent problem solving skills under time pressure.

*** Concentration on customized SCCM reporting and client troubleshooting.

• Team player. Must be able to work within a matrix management structure and interact effectively with end users and other service providers to expedite support activities.
• Ability to filter information and extract the key issues from the complete message.
• Facilitation skills and ability to coordinate and lead meetings.
• Creating MS Installer (.msi) packages and MS Transforms (.mst) using Acresso AdminStudio, software repositories, Orca, and VBScript
• Deploying and testing highly complex installation packages for functionality, compliance, quality assurance, integration, and user acceptance
• Performing QA after installation packages created by packager to verify that the MSI is operating correctly to install, uninstall, and repair an application, ensuring no DLL/registry conflicts or ICE errors in the MSI packages
• Experience in Altiris management suite.
* Experienced in SQL reporting for MS System Center Configuration Manager, including adding items to the SMS Reporting Dashboard web site
• Experience in implementing and supporting MS System Center Configuration Manager based desktop management infrastructures for large complex organizations (20000+ clients)
• Software packaging experience (5+yrs) (Wise installer and/or Installshield)
* Advanced Windows OS installation, configuration and troubleshooting
• VBScripting and Windows command-line technologies
• MS Active Directory Administration experience (GPO, user accounts, etc.)
• LAN/WAN architecture and troubleshooting
* Five (5)+ years in an SMS\SCCCM application support role within a large enterprise environment
* 7-10 years of related IT experience in progressive roles within an organization
* Five (5) years of desktop troubleshooting experience
* Thorough understanding of Windows and Mac platforms including User management, GPO etc.
• Thorough understanding of Active Directory
• Solid understanding of ITIL V3 Change Management processes
• Analytical, possessing strong problem solving skills
• Willing to provide on-call and after-hours support as required

• Package and distribution of software and Windows Security Patches/Hotfixes
• Ensure requested tasks meet all applicable SLAs while providing world-class service. Accept and resolve all ESD (Electronic Software Distribution) requests within established SLA timeframes.
• Support the organization’s continuous improvement of Desktop Systems Mgmt. solutions.
• Distribution of Windows Operating Systems through MS System Center Configuration Manager Operating System Deployment (OSD).
• Manage MS System Center Configuration Manager advertisements and collections in accordance with standards.
• Monitor package distribution and execution status and report when required or as requested.
• Monitor and maintain MS System Center Configuration Manager servers, maintain server health, troubleshoot, and resolve issues as required.
• Provides rapid response to regional and enterprise issues and outages
• Provide technical support to the Project Planning and Implementation Teams
• Work under limited direction with extensive latitude for the use of initiative and independent judgment.
• Working knowledge of the principles of enterprise software and implementations.
Category:IT  code:new
Job Requirements
Mac, Technical Support, WAN, Windows 2003, Management, ITIL, SQL, Change Management, Active Directory, Architecture, Quality Assurance, SMS, InstallShield, Compliance, VBScript, SCCM, Windows 98, Windows 2000, LAN, .NET

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Contact Details
Chirag Shah
E-mail Address