Technical customer support

Location: Bayan Lepas, Penang
Posted On: 5/4/2017
Job Code: Technical customer s
Job Description
• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers. - Fully documents customer interactions in real-time.- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments. - Identifies and escalates complex problems under direct supervision. - Works on a limited variety of problems of limited scope using defined procedures and practices.- Collaborates with fellow technicians and supervisor to solve problems. - Familiarizes self with new technologies, products and platforms.
• 1-3 years demonstrated working experience preferred
• Basic computer literacy with a working knowledge of the MS Office Package.
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates strong customer service and communication skills.
Category:IT  code:new
Job Requirements
MS Office

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Contact Details
Dixit Patel
E-mail Address