Engineer-Customer Support I

Location: Krakow, Dolnoslaskie
Posted On: 5/8/2017
Job Code: Engineer-Customer Su
Job Description
(Remote Work within Poland)

• As part of a team of 7, provide 24x7 mission critical support to external customers.

Required Background

Candidate must be a self motivated individual that is dedicated to exceeding client expectations, be willing to contribute to team efforts and in addition to their technical ability must also possess strong communication and interpersonal skills:

• Proven leadership skills with the ability to engage and coordinate with other technical resources seamlessly during the trouble shooting process.
• Focus on network-level or application support versus device-level support.
• Resolution ownership, regardless of technology involved.
• Strong commercial awareness, fully appreciate the impact that network outages can have on a customers’ core business.
• Ability to adjust communication style when interfacing with executives and engineers.
• Strong technical presentation skills.
• Leverages and contributes to Virtual Teams.
• Good understanding of business process and requirements in a support environment.
• Excellent written and verbal communication skills.
• Ability to work successfully as a team member in a cross-functional matrix environment.
• Be comfortable presenting to groups of engineers on training and provide knowledge transfer.
• Results driven and focus on the customer.

Architecture & Technology Knowledge

Good understanding of how the following components function, their role, the call flow and interaction between the components, with a good level of troubleshooting:

• Unified Communications Manager (CUCM)
• Unity Connection (CUC)
• Unified IM & Presence (CUIM&P)
• Unified Computing System (UCS)
• Unified Communications Domain Manager (CUCDM)

Experience with the following (or 3rd party equivalents) is desirable:

• VMWare ESXi and vCenter
• Unified Border Element (SP Edition) (CUBE-SP)
• Adaptive Security Appliance (ASA)
• Nexus Products, including 5000, 7000, 1000V series
• Alternatives include any cloud/SaaS/Service Provider application account provisioning application, such as Vision OSS (VOSS), Ensim Unify, MS Provisioning System (MPS), etc.
• Prime Collaboration Assurance
• Alternatives include any cloud/SaaS/Service Provider application for shared tenancy metering and monitoring.
• MS Integrations

Educational Background Recommended

• 4+ years experience in network engineering or a telecommunications support environment.
• CCNP, CCIP, CCIE or equivalent networking qualification is highly desirable.
• Service Provider Customer experience desirable.
• Excellent troubleshooting skills
Category:Non-IT  code:new
Job Requirements
Unified Computing System (UCS), troubleshooting, CCNP, CCIP, CCIE

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Contact Details
Abhishek Joshi