Training-Instructional Design III

 
Location: Rancho Cordova, California
Posted On: 4/20/2017
Job Code: 46850TID4865
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Category:IT code:new HBR
 
Job Description
 
• Focus on the customer! Help set the culture with new hires and drive the customer experience through your training content and delivery. Lead by example to drive the customer focus across our organizations
• Technically astute, willing and able to pick up technology and concepts and develop training and content
• Effective listening and strong communication skills (both verbal and written)
• Comfortable in a fast-paced, self-guided, dynamic and demanding environment
• Ability to understand, demonstrate and discuss Technical Support processes with trainees
• Proven skills delivering technical coursework and training across various knowledge levels
• Applied experience with LMS systems, course management, and reporting a plus
• Hands-on experience with common operating systems (Windows, Mac)
• Experience with Linux operating systems a plus
• Mastery level knowledge of MS PowerPoint and working knowledge of MS Office applications
• Experience with SaaS business models and delivery methods, including working knowledge of networking, system architecture, and client side software
• Knowledge and experience with Unified Collaboration technologies and enterprise collaboration tools
• Ability to convey confidence and authority as a subject matter expert (SME) for applications and services
• Willingness to flex into other projects and learn on the go with creativity in providing solutions to competing priorities and deliverables with short timelines
• Strong understanding of the use and configuration of Internet browsers, specifically IE, Firefox, and Chrome
• Understanding of various audio products; VOIP, IP phones, teleconference are highly desired
• Experience in explaining complex concepts to audience with varying degrees of experience
• Experience with training delivery in a technical support contact center HIGHLY PREFERED
• Working knowledge of web based protocols and communication (HTTP, DNS, SSL, TCP/IP, SMTP, HTML)
o Working knowledge of programming concepts (REST API, XML, JSON) a plus

Desired Skills
• Instructional Design Certification desired
• Bi-lingual is a plus
• CCNA certification is a plus
• BA/BS preferred
Category:IT  code:new
 
 
Job Requirements
 
 
• Focus on the customer! Help set the culture with new hires and drive the customer experience through your training content and delivery. Lead by example to drive the customer focus across our organizations.
• Understanding of various audio products; VOIP, IP phones, teleconference
Working knowledge of web based protocols and communication (HTTP, DNS, SSL, TCP/IP, SMTP, HTML)
Knowledge and experience with Unified Collaboration technologies and enterprise collaboration tools.
Working knowledge of industry standard training development and delivery methodologies – i.e. ADDIE model (Analyze, Design, Develop, Implement, and Evaluate)
 

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Contact Details
 
Recruiter
Swastika Agnihotri
 
Phone
 
 
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