A/V Technician

Location: McLean, Virginia
Posted On: 4/17/2017
Job Code: 2430_avMC
Job Description
Position Details:-
Industry: Financial Services
Work Location: McLean VA-22102
Job Title: A/V Technician
Duration: 8 Months (possible extension)

Job Description
• Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
• Facilitate training to broaden user knowledge in using Video Conference rooms and Unified Communication tools such as Skype for Business
• Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and deskside PC
• Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
• Ability to identify root cause incidents and capture key details to expedite resolution with vendors and status the team in a timely manner
• Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
• Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution
• Experience with Skype for Business, Crestron RL2, Crestron Fusion, Polycom Group Series, Polycom Sound Structures, Crestron Touch Panel, Desktop Support and Windows and MAC Operating System administration
• Position requires solid communication skills, both oral and written since position's audience includes technical, project and business resources.
• Must also possess the ability to manage multiple tasks and deadlines (often conflicting for priority).

Basic Qualifications
• 1-3 years’ experience in an applicable operations role including Video Conferencing, desktop/laptop, network assignments, asset management, standard operating procedures, root cause analysis and proactive strategy

Preferred Qualifications
• 3 years’ hands-on support and troubleshooting of Video Conference and Skype for Business operations and incidents
Category:IT  code:new
Job Requirements
Video Conferencing, Asset Management, Win/MAC, Skype

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Contact Details
Funny Chavda
E-mail Address