Customer Service

Location: Austin, Texas
Posted On: 4/14/2017
Job Code: 3093_CSR_TX
Job Description
Position Details:
Position : Customer Care Specialist
Location : Austin, TX
Duration : 6 months
• Must be available for any shift from 7 am to 7 pm.
• We are unable to accommodate schedule change requests during the first 90 days.
• This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.
Additional Job Details:
• Requires experience with MS Office, Excel, OnBase.
• Must type 30 wpm. Must be effective at multi-tasking.
• Prior Medicaid experience preferred. Prior Call Center experience preferred
Category:Non-IT  code:new
Job Requirements

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Contact Details
Palak Kansara
E-mail Address