CRM Business Analyst (MS Dynamics)

Location: Foster City, California
Posted On: 4/14/2017
Job Code: 4298_CRM_CA
Job Description
Client: Online Payment Industry
Job Title: CRM Business Analyst (MS Dynamics)
Duration: 4 month project, could possibly go longer depending on the team's decision..
Location: Foster City, CA – 94404
Interview: Phone and Onsite
The Client Support Service Program Office is responsible for developing and managing Strategic Roadmaps all the way from capital investment planning to the delivery of solution for applications across the Client Support Services organization. The Senior Business Analyst will be responsible for MS Dynamics CRM configuration for project implementations and ongoing operational support activities.
Job Scope:
The Senior Business Analyst will function as a core member of the MS Dynamics project implementation teams support initiative across CSS. The primary focus of this role is to collaborate with other project team members, and business stakeholders, to successfully drive the implementation of this application for the CSS organization.
• Implement configurations in MS Dynamics CRM based on prioritized requirements or ongoing operational needs.
• Interfacing with User Experience, business and development teams to generate solution wireframes and associated UX artifacts.
• Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects.
• Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance project methodology.
• Participating in the estimation, scheduling and execution activities for projects as they are assigned.
• Identify opportunities to enhance tools to enable higher operating efficiencies, improved usability, and increased user adoption
• Provide mentoring/support to team members
• B.S or B.A. degree and at least 5 years of experience with core customer service processes as well as hands-on configuration and implementation experience with MS Dynamics CRM 365.
• Experience with iterative project and development processes, and the ability to communicate effectively with IT resources.
• Ability to lead requirements discussions with minimal management oversight.
• Strong business analysis background with ability to translate business needs/goals into requirements and prototypes.
• Experience in MS Dynamics configuration and implementation.
• Experience from working in a global, multi-channel organization is required.
• In-depth knowledge of MS Dynamics CRM reporting and workflow capabilities/limitations.
• Able to set priorities, manage expectations, work as part of a team and independently.
• Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level.
• Effective time management, organization, and planning skills.
• Working knowledge of best practices around cloud solutions.
• MS Dynamics CRM Administrator Certification is a plus.
Category:IT  code:new
Job Requirements
Must Have Skills:
• Min three years of configuration, min 5 years of corporate business experience
• Bachelors degree in Business or related required.

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Contact Details
Piyush Joshi
E-mail Address