Office DocuCare Level 2

Location: Charleston, South Carolina
Posted On: 4/12/2017
Job Code: 4975_CHSC
Job Description
Position Details:

• Title: Office (DocuCare) Level 2
• Duration: 12 months (May Extend)
• Location: Charleston, SC - 29464

Job Description:
• Client Relationship Management Serve as the primary customer contact for equipment support and service
• Coordinate Move/Add/Change process
• Provide on-going end user training on equipment Services.
• Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
• Break-fix activities account for 70% of role responsibilities
• Provide IP address support Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support Contact service as required
• Utilize web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in designated systems
• Remote Service call onsite support Driving (if required for duties) Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc )
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• device management as required Perform remote device monitoring and remote solve and Identify and promote
• Office Solutions Pro-actively manages consumables and supplies using the DOS calculator.
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes. Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory
Category:Non-IT  code:new
Job Requirements
Education Requirements: Min/Preferred, Education Level Minimum: High School diploma or equivalent
Candidate Background: Skills,
• Knowledge and Abilities: Operational technical skill
• Read, write and follow basic English instructions Customer service and communication skills
• Ability to manage multiple tasks. Perform duties with minimal supervision Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfilment
• Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues

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Contact Details
Neha N Singh
E-mail Address