Service Desk Analyst

Location: Singapore, Singapore City
Posted On: 7/5/2017
Job Code: Service Desk Analyst
Job Description
• Handle customers directly either by telephone or email.
• Provide basic desktop & hardware support.
• Assist in Tracking resolved and pending cases.
• Escalate cases to the various levels and functional groups.
Category:IT  code:new
Job Requirements
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Working knowledge on usage of any call center telephony system.
• Experienced in troubleshooting basic IT related issues (application and/or infrastructure).
• Minimum Diploma/Certificate in relevant field

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