Account Support Representative / Account Executive

Location: Milwaukee, Wisconsin
Posted On: 3/20/2017
Job Code: 4375_AccSupRep_WI_BR
Job Description
Pay: $17.93 per hour
Duration: 12 months + possible extension

• This position covers multiple accounts as a backup for absences, vacation, training etc.
• Assignments may be at different locations multiple times each week (we try to be as consistent as possible when scheduling coverage) depending on what is needed for coverage
• Reassignments could be with short notice for coverage of unexpected absences
• Coverage assignments include Printing, mail, finishing, equipment coverage
• This position requires flexibility and range of responsibilities
• Must be Customer Focused, quick learner, have a reliable vehicle, and able to work with minimum supervision

Job Functions:
• Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks
• Provides backup and peak workload support to all Client Associates in territory
• Establish support coverage schedules with Managers and Site Coordinators
• Supports training of new employees, as required
• Supports administrative tasks performed by Client Associates
• Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
• Ensures key contact list for all clients is maintained and available
• Ensures there is a current roster of employees and associated duties for effective coverage support
• Ensures day to day interface with account key contacts is maintained during coverage support
• Work with account team to ensure the Value Assurance Process is current and up to date
• Communicates to Site Coordinator and Manager all process opportunities identified during support period
• Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
• Provide accurate and timely monthly reporting of activities as required
• Performs timely submission of billing requirements with all associated reporting
• Coordinates and fair shares overtime requirements
• Tracks overtime by account covered to ensure proper billing
• Able to lift and move up to 50 pounds
• Travel to accounts supported using reliable dependable transportation
Category:Non-IT  code:new
Job Requirements
• Ability to demonstrate problem resolution skills and escalation process
• Able to demonstrate excellent verbal and written communications
• Able to demonstrate use of organizational and time management skills to facilitate client deliverables
• Able to demonstrate ability to manage multiple tasks

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Contact Details
Jeevan Chauhan