Business Analyst

Location: Plano, Texas
Posted On: 3/16/2017
Job Code: 2381
Job Description
Job Title: Business Systems Analyst – Telephony
Location: Plano, TX
Duration: 1 Year (Strong Extension Possibility)

Job Description:
• Business System Analyst must be able to effectively communicate with all associates, managerial/ non-managerial, interact with vendors as required to gather information and resolve problems, as well as interface with business owners to understand/document business requirements and enhancement requests.
• Function as a strong and experienced resource for delivering quality TFS systems projects in a timely manner, well-tested, well-documented, and on or under budget.

NOTE: For the first 6 months up to 50% travel to Torrance might be required. Also periodic travel to CSC West (Phoenix, AZ), Central (Cedar Rapids, IA), and East (Baltimore, MA) will be required.

• Business Requirements Gathering and Analysis
• Collaborate with business partners to analyze and understand business problem/need.
• Translate the business and user requirements into system requirements.
• Document, categorize and prioritize business, user and system requirements.
• Validate requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability.
• Use proto-typing techniques and tools to validate and verify that the proposed solution will meet the business and user requirements.

Special Skills:
• Year’s relevant BSA work experience
• Understanding of financial services operations a plus
• Experience with call center business processes and systems desired
• Call Center Telephony (Salesforce, IVR, SMS, Genesys, Avaya, NICE, WFM, Dialers) experience required
• Cloud Services integration desired(ex.
• Oracle or SQL experience a plus
• Working knowledge of requirements management tools (Doors, etc.)
• Certificate in Business Analysis a plus
• Proven experience with Agile methodology
Category:IT  code:new
Job Requirements
Architecture,Avaya,COM,Engineering,Focus,Management,MS Office,MS Project,MS Word,Oracle,SMS,Software Development,SQL,Training

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Contact Details
Rengesh Krishna