MDR/Complaints Specialist

Location: Mansfield, Massachusetts
Posted On: 3/16/2017
Job Code: MDR_MA_3255
Job Description
Client : Leading Medical Device Manufacturing Company
Job Title : Consumer Affairs Specialist
Location : Mansfield, MA 02048
Duration : 12 months (Possibility of extension)

• Evaluates incoming complaint information and maintains it in the electronic database.
• Determines reportability (MDR/AE) of complaints to FDA and other international regulatory agencies.
• Works closely with customers and sales representatives to respond to complaint reports.
• Closely monitors quality, completeness and timeliness of complaint investigations and files.
• Reviews, tracks, trends, analyzes and reports on complaint data to Management and other departments as needed.
• Works with cross functional teams to ensure proper communication and evaluation/investigation of customer issues.
• Participates in team decision making and displays team problem solving/communication skills.
• Complies with all health, safety and environmental policies.

Minimum requirements:
• BS in clinical/medical, engineering or science
• 3-5 years in related medical business
• Regulatory and Quality Management skills
• Customer service, Data analysis; Basic understandings of industry practices and standards;
• MS Office, Written and verbal communication;
Category:IT  code:new
Job Requirements
Engineering, MS Office, Management, Data Analysis

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Contact Details
Vishnu Krishnan