Customer Service

Location: Fairborn, Ohio
Posted On: 3/15/2017
Job Code: PPL3_OH_2982
Job Description
Operate digital and color equipment Possesses skills and competencies to deliver contracted customer requirements.
Tasks and activities are defined and routine
Ability to lift and move up to 50 pounds Point of contact to receive, review and electronically log customer jobs
Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
Operate office/production equipment (printer, copier, fax, scan)
Apply asset tags to office equipment and update database
Track and coordinate the move, add or change of office equipment assets at customer accounts
Clean and maintain office equipment when necessary Process and distribute incoming and outgoing faxes, log for billing purposes
Process basic forms and update information using a PC
Collect and submit meter reads Problem solve issues to complete production, delivery, and output requirements
Perform quality inspection before, during and after output of each production run
Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided
Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
Operate high volume printers and copiers Estimate, schedule and track incoming production jobs
Optimize document design for quality and reproduction
Track and store jobs as customer requires for reuse at a future date, including file back-up Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided
Operate high volume folding and inserting mail equipment File/document conversion (utilizing standard software)
Perform operator maintenance on equipment
Maintain reporting logs and information for billing
Track and store jobs as customer requires for reuse at a future date, including file back-up Perform minimal training to customer end-users on equipment
Engage services from third party vendors to support purchase of customer supplies and services as required May develop work processes or templates

Skills Required:
Able to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc.) Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet
Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information
Embed files into applications
Move data between Word and Excel
Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network
Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer
Able to demonstrate basic math skills (division, multiplication, percentages)
Able to demonstrate business maturity and professionalism
Able to demonstrate ability to coach and mentor co-workers
Category:Non-IT  code:new
Job Requirements
MS Office, MS Excel, Training, MS Word

Not Ready to Apply?
Contact Details
Regina Tolentino