Technical Support Representative

Location: Rochester, New York
Posted On: 3/14/2017
Job Code: Rochester_NY_5253
Job Description
• Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.
Category:Non-IT  code:new
Job Requirements
• High School Diploma or GED required.
• Previous computer technical support experience required.

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Contact Details
Khushbu Darji
E-mail Address