Call Center Representative

Location: Mason, Ohio
Posted On: 3/14/2017
Job Code: CSR_OH7305
Job Description
The Consumer Services provides telephone and email support.

• The consultants must quickly master a deep knowledge of contact lenses.
• They will be responsible for the following activities: Communicating effectively and professionally with customer via phone, email and potentially live chat.
• Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.
• Explaining pricing and insurance benefits.
• Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.
• Using up-sell and cross-sell techniques to maximize revenue.
• Partnering with doctors to ensure prescriptions are valid. Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.
• Associate must be able to adapt to a floating work schedule. Associate must exhibit excellent customer care, phone, communication and writing skills. They must be able to calculate figures and amounts.
• Candidate should have knowledge of basic MS applications and the ability to learn other computer software applications.
Category:Non-IT  code:new
Job Requirements

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Contact Details
Paola Macapagal