Collections Analyst IV

 
Location: Philadelphia, Pennsylvania
Posted On: 3/8/2017
Job Code: Collections Analyst
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Category:Non-IT code:new
 
Job Description
 
Description:
• As a Collections Analyst, you will be responsible for ensuring clients are receiving their bills and remitting payments in accordance with specified terms.
• You will interact with clients as needed and work to continuously improve our collections process.
• The hours for this position are 8 a.m. to 5 p.m. Monday through Friday.

Responsibilities:
• Analyze/monitor client A/R account balances for past due
• Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups)
• Utilize collections tools and workflow to manage contacts
• Escalate collection issues to field finance managers and business as needed
• Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply client's Billing processes, policies, procedures and internal control standards
• Analyze/monitor client A/R account balances for past due
• Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups)
• Utilize collections tools and workflow to manage contacts
• Escalate collection issues to field finance managers and business as needed
• Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved

Qualification:
• 2+ years’ experience in business -to- business collections
• Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)
• Experience in a shared services/internal service delivery role desirable
• Professional Services (e.g. consulting, auditing, project-based) industry experience
• Skilled in customer service interactions
• Understanding of accounting processes
• Being adaptable to learn new processes, concepts, and skills
• Good data entry skills
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching, facilitation and negotiating skills
• Proficiency in Word and Excel
• Associates degree in Accounting, Finance or related field is a plus
Category:Non-IT  code:new
 
 
Job Requirements
 
 
• 2+ years’ experience in business -to- business collections
• Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)
• Proficiency in Word and Excel
 

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Contact Details
 
Recruiter
Shrey Sharma
 
Phone
 
E-mail Address
 
LinkedIn
linkedin.com/in/shreysharma1