Location: San Diego, California
Posted On: 3/8/2017
Job Code: 92120
Job Description
Acts as first point of contact members/patients and assists members/patients through registration process under minimal direct supervision.
Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.
Makes members/patients and their needs a primary focus of one's actions.
Develops and sustains productive member/patient relationships.
Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with member/patients.
Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolves problems.

• Upholds Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Schedules member and non-member appointments by telephone, mail, electronically or in person utilizing computer systems.
• Responsible for timely response to in-basket inquires.
• Verifies members' benefits, notifies member of applicable cost share and updates patients' demographics information.
• Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules diagnostic lab/x-ray tests.
• Ensures current schedules are accurate, makes authorized changes.
• Provides reception for designated area(s).
• Verifies patient's visit with pre- established appointment schedule in computer system.
• Registers patients.
• Verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and may assist at designated kiosks.
• Determines and collects appropriate payments for services rendered as required per health plan coverage and the established fee schedule.
• Informs member of account balance information.
• Collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate.
• Directs patients to waiting areas.
• Schedules follow-up and additional visits as directed by provider or pre-established protocol.
• Follows cash safeguarding and cash handling policies and procedures.
• Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy.
• Completes closing process in the computer system and deposits daily revenue securely in safe.
• Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages.
• Gives out general or procedural information.
• Distributes questionnaires, various medical/authorization/insurance forms, and completes statistical reports as requested.
• May be required to request patient medical charts and x-rays in advance of patient's scheduled appointment.
• Performs related duties as required, such as opening and sorting mail, scheduling meetings, routing various documents to appropriate departments, copying, and filing.
• Maintains courteous relations with patients and staff.
• May perform other duties as required.

Top 3-5 Daily Responsibilities:
1. Referrals
2. Scheduling Appointments
3. Messages
Top 3-5 Skills:
1. Knowledge of Office
2. Typing
Desired Skills:
1. Knowledge of Health Connect and Various Applications
2. Previous scheduling experience
Soft Skills:
1. Communication
2. Teamwork
Category:Non-IT  code:new
Job Requirements

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Contact Details
Sameer Patel
E-mail Address