IT Project Manager II

Location: Mounds View, Minnesota
Posted On: 1/11/2017
Job Code: 4857_PM_MN
Job Description
Job Description:
• Five years of IT project management experience
• Excellent Oral and Written communication
• Experience in PowerPoint presentation in front of senior management team
• Works effectively and independently in a dynamic environment.
• Responsible, takes ownership of Macro support issues, and follows through to closure with in defined SLA.
• Ability to multi-task and work with multiple technical teams such as basis, security etc.

• Experience in Business Intelligence project management. (Development or Support)

Bachelors Degree Required

Business Intelligence support project manager
• Primary responsibility involves BI operations management, issues/escalations and conflict management and coordinate with Business and IT teams on and off shore.
• Responsible for driving release and change management and transition from development to support for BI projects and programs.
• Ensure that knowledge transfer takes place to enable support team to take over support and operation.
• Ensure customer satisfaction targets are achieved and enhance customer service by owning service delivery professionally and adhering to System uptime SLA.
• Lead the resolution of major incidents/P1 for the BI space.
• Communicate with stakeholders for planned/unplanned data processing delays or report distribution delays or data quality issues.
• Monitor the various BI support/Admin ticket buckets in and make sure that the tickets are closed in a timely manner.
• Conduct review meetings with BI support teams to drive down the ticket counts, improve the process.
• Conduct monthly meeting with BI team management to review the ticket counts and process improvement opportunities.
• Gather and track relevant metrics that enables BI to have monthly meeting with stakeholders who have SLA with BI.
• Provide feedback loop to development team on post go live issues to assist in the improvement in first time quality.
• Work with offshore BI support leads and hand off /take over relevant information when shift starts/ends.
• Familiarize and keep up with Medtronic BI landscape, customer base and BI solutions.
• Actively contribute to Knowledge base and provide creative ideas for knowledge management and continuous improvement within the organization
• Manage and control changes in BI landscape and approve the changes.
Category:IT  code:new
Job Requirements
Business Intelegnece
Change Management, Management, Project Management

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Contact Details
Ajay Rajauriya