Retention Representative

Location: Phoenix, Arizona
Posted On: 10/12/2017
Job Code: 68296
Job Description
• "Saves, secures, and converts" by handling all customer cancellation requests, providing ongoing education of contract
• details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices.
• Resolves escalations for customer service within the defined territory.
• Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals.
• Communicates to and works with the Retention Manager to resolve unique customer issues.
Category:Non-IT  code:new
Job Requirements
• Strong Negotiations Skills
• Have previous experience in volatile customer experience situations
• Ability to adapt to ever changing environment
• Excellent team player
• Takes ownership of the customer situation
• Multitask
• Use two monitors and 5 - 6 programs at one time
• Type minimum 40 wpm

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Contact Details
Ruary Suminguit