Customer Support Representative I

Location: Lincolnshire, Illinois
Posted On: 10/12/2017
Job Code: 7472_csr_zt
Job Description
Position- Customer Support Representative I
Location- Lincolnshire, IL
Duration- 6 - 7 months with possibility of extension.

Answers initial customer calls and answers routine questions
Responds to customer concerns by following standard scripts and procedures
Directs callers to appropriate resources and personnel
Solves simple customer problems
Escalates complex questions to more senior representatives
Documents customer concerns and escalates concerns to appropriate channels in a timely manner
Category:IT  code:new
Job Requirements
Years of experience required: 1-2 Yrs.

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Contact Details
Priyanka Badole