Help Desk Support Specialist

Location: Somerset, Kentucky
Posted On: 10/12/2017
Job Code: 3454_HDS_KY
Job Description
• These position is located in Somerset, KY has an opening for a Help Desk Support Associate position. This position may involve shift work and the successful candidate must be flexible in the hours worked.
• To provide technical support to computer customers needing assistance with account administration (Password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system.
• If unable to resolve requests at first contact, collects and documents necessary information for appropriate escalation to Level 2 technical teams. Communicates with end users to provide customized solutions utilizing company standard software products and services.
• Will provide support for PC Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications.

Required Skills:
• The successful candidate will have comprehensive knowledge in the use of personal computers.
• Proven ability in the use of all pertinent software applications.
• Must be able to successfully communicate via telephone, email, and person-to-person moderately complex technical information, and accurately compose correspondence and reports.
• Must demonstrate excellent customer service and team skills.
• Must be able to think logically and act decisively in critical situations.
• Will be required to demonstrate sound troubleshooting skills and have the desire to follow a problem through to resolution.

Desired Skills:
• Active Directory, MS Office, Windows XP, and Windows 7, remote access support tools, anti-virus software, ITIL concepts and best practices, COTS software support, Remedy, VPN, and Knowledgebase tools.
• Previous experience in a call center environment and experience in desktop and networking support, IT concepts, help desk software is preferred.

Required Education:
• High School diploma or GED and 1 year of call center/help desk experience or demonstrated technical abilities.
Category:IT  code:new
Job Requirements

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Contact Details
Gomit Bisht
E-mail Address