Office (DocuCare) Level 2/ Printer Technician/ Pri

Location: Saint Louis, Missouri
Posted On: 10/12/2017
Job Code: 5083_Docucare_MO
Job Description
• Able to troubleshoot issues with printers, some networking experience good, customer service, inventory control, drive between campuses
• Client Relationship Management: Serve as the primary customer contact for equipment support and service
• Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
• Break-fix activities account for 70% of role responsibilities
• Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required (Client and 3rd party)
• Utilize Client web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in Client designated systems
• Remote Service call onsite support Driving
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels).
• Monitor/apply current software updates/patches
• On site contact for remote solve resolutions requiring technical expertise Non-Client device management as required
• Perform remote device monitoring and remote solve (Client Device Management)
• Identify and promote Client's Office Solutions Pro-actively manage consumables and supplies using the DOS calculator.
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4
Category:Non-IT  code:new
Job Requirements
• Lift and move up to 50 pounds Read, write and follow basic English instructions
• Customer service and communication skill
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfilment of SOWs
• Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues
• Minimum: High School Diploma or equivalent

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Contact Details
Aditya Chouhan