Collections Representative

Location: San Jose, California
Posted On: 10/12/2017
Job Code: 2459_CSR_Colect_CA
Job Description
Call Center Representative / Collections Representative / Customer service representative / CSR

• Responsible for day-to-day management of customer accounts receivable balances and maintaining low past dues for a high transaction business.
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Processing credit memos via workflow
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances
• Comfortable with Internal and External customer interface
• Support business billing quality program and assist as required any billing quality disputes from customers.
• Identify process improvement opportunities in your work and the work of other individuals and functions.
Category:Non-IT  code:new
Job Requirements
• Bachelor's Degree from an accredited college or university or equivalent work experience.
• SAP experience in the SD or related modules or related ERP experience.
• Collections and/or banking customer service experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus

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Contact Details
Ashish Soni
E-mail Address