Help Desk Support

Location: Downey, California
Posted On: 10/11/2017
Job Code: PHD_DWNY
Job Description
Custom Job Description:
• Provides Level 1 and Level 2 support.
• Helpdesk needs include phone support and triage of any pharmacy related issues with basic troubleshooting.
• Responsibilities include maintaining, developing and supporting pharmacy systems and applications, as well as answering questions.
• Flexibility is a requirement, Pharmacy Help Desk provides support 24/7.
• Strong candidates will have an opportunity to convert so please be sure to only submit candidates eligible for conversion.

Top Daily Responsibilities:
• Answer calls
• Triage issues
• Create incidents
• Answer emails
• Performs related duties as assigned or requested
Category:IT  code:new
Job Requirements
Skills a Top Candidate Should Have:
• Minimum of 2 years of outpatient pharmacy experience required.
• PDX Pharmacy system/application experience required.
• Phone skills
• MS Word and Excel
• Able to triage, analyze, and resolve issues when appropriate
• Detail oriented
• Organized
• Basic computer knowledge

Desired Skills:
• Prefer a licensed Pharmacy Technician.
• Able to work in a team and unsupervised

Not Ready to Apply?
Contact Details
Neelima Sadhukhan