User Support Analyst / Desktop Support

Location: Carlsbad, California
Posted On: 10/11/2017
Job Code: 5256_USA_CA
Job Description
• Provide professional and timely IT support to business and lab personnel using instruments and software for the commercial lab and for the conduct of clinical trials.
• Identify, troubleshoot and resolve customer problems by utilizing all technical resources available while adhering to strict quality standards and regulatory requirements.
• Establish and maintain a customer service orientation and sound working relationships with customers, partners and vendors
• Work closely with laboratory technical engineers and client management in the design and implementation/integration of new or updated laboratory hardware and software which meets business requirements and adheres to Companies Business Services IT standards
Category:IT  code:new
Job Requirements
• At least 3-5 years of experience in a customer service role, with excellent interpersonal skills, communications abilities and telephone manner.
• At least 5 years of IT experience.
• At least 3 years of experience in the laboratory/pharmaceutical industry, in system or application support, or related areas.
• Good understanding of clinical development processes.
• Ability to work independently, under pressure, demonstrating initiative and flexibility through effective leadership ability.
• Expert knowledge with PC / workstation based LAN systems, hardware and tools, client functions and applications.
• Excellent attention to detail and quality focused.

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Contact Details
Paras Vadukar
E-mail Address