Technical Support/Help Desk

Location: Schaumburg, Illinois
Posted On: 10/10/2017
Job Code: 2437_SysTech10_MS_IL
Job Description
• Provide front-line technical support, by both email and phone, for ASTRO customers.
• Use of your excellent communication skills with our customers to ensure that incidents and Requests are resolved in a timely fashion.
• Research and develop fixes for common problems.
• Collect, summarize, and chronologically document technical information.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Collaborate with various technical organizations when determining customer solutions (Engineering, Product Groups, etc.) Engages appropriate technical resources, as appropriate.
• Writing knowledgebase articles.
• Document all customer issues including characterization, restoration, resolution and time to fix.
• May participate on special projects, continuous improvement, problem solving teams.
• 365 7am to 7PM flexibility (weekends, holidays, off-hours, and on-call) as needed to support the business.
Category:IT  code:new
Job Requirements
• A minimum of 3 years experience in a high technology network, systems administration position, specializing in communications systems and technology (such as IP, TDM or radio).
• Must be eligible to obtain necessary security clearance as required by government contract.
• Strong troubleshooting, problem-solving and analytical skills, with Wireshark and Putty a plus.
• Experience with IP Routing and Switching required.
• Information Security theory and best practices.
• Firewall, WAN, LAN, and Router Architecture and configuration.
• Communication networks and RF Trunking system knowledge.
• Knowledge of protocols (TCP/IP, OSPF, Frame Relay, PPP, etc.)
• General working knowledge of Windows Server, Active Directory, UNIX, Linux, VMware.

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Contact Details
Maitreya Deshpande