Help desk support

Location: Kerrville, Texas
Posted On: 10/10/2017
Job Code: 3483_DS_87
Job Description
Position Details:
Position : Help desk support
Location: Kerrville,TX-78028
Duration: 12 months

Job Description:

Main Responsibilities:
Client Relationship Management Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process Provide on-going end user training on equipment Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required.Utilize web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in designated systems Remote Service call onsite support Driving (if required for duties) Download and install printer drivers on end-user equipment Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels.
Scan to File/Email, etc) Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise Non Client device management as required Perform remote device monitoring and remote solve (Device Management) Identify and promote Office Solutions Pro-actively manage consumables and supplies using the DOS calculator.
Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4

Operational technical skills:
Lift and move up to 50 pounds Read, write and follow basic English instructions Customer service and communication skills Ability to manage multiple tasks Perform duties with minimal supervision Basic Equipment problem solving and diagnosis per training provided Customer problem resolution including escalation as required Coordinate work tasks to ensure fulfillment of SOWs Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues

Education Requirements:
Min/Preferred, Education Level Minimum: High School diploma or equivalent
Category:IT  code:new
Job Requirements
MS Access, DOS, JSP, Compliance, Management, Mac, COM, Training, EJB, MS Outlook

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Contact Details
Jyoti Shekhawat